FAQs

Welcome to Alison Body Jewels FAQs. Here you’ll find answers to the most common questions about our jewellery, shipping, payments, and orders.

1. How long does shipping take?

India Orders

  • Standard Shipping: 3–7 business days

  • Metro Cities: Usually faster delivery

  • Remote Locations: May take slightly longer

Once your order is shipped, tracking details will be shared via email or WhatsApp.

2. What materials are your jewellery made from?

We carefully select high-quality materials suitable for body piercings and everyday wear.

Our collections include:

  • Implant Grade Titanium

  • 316L Stainless Steel

  • Gold PVD Coated Jewellery

  • Threadless Jewellery

  • Flat Back Studs

Many of our pieces are designed for sensitive skin and fresh piercings.

3. Is Cash on Delivery (COD) available?

Yes, COD is available on selected orders and locations across India.

COD availability may depend on:

  • delivery location

  • order value

  • courier service availability

If COD is unavailable at checkout, prepaid payment options can still be used securely.

4. Is your jewellery waterproof?

Yes, most of our jewellery is water resistant and designed for daily wear.

However, to maintain long-lasting shine and durability, we recommend avoiding:

  • perfumes

  • harsh chemicals

  • chlorine water

  • excessive moisture exposure

Proper care helps your jewellery stay beautiful for longer.

5. Is your jewellery hypoallergenic?

Yes. Many of our products, especially Implant Grade Titanium jewellery, are hypoallergenic and suitable for sensitive skin.

Titanium jewellery is:

  • nickel-free

  • lightweight

  • comfortable for long wear

  • ideal for fresh piercings

If you have highly sensitive skin, we recommend choosing titanium jewellery.

6. Can I wear your jewellery in fresh piercings?

Yes. Implant Grade Titanium jewellery is highly recommended for fresh piercings because it helps reduce irritation and supports comfortable healing.

Always ensure:

  • proper piercing aftercare

  • professional piercing procedure

  • correct jewellery sizing

7. Do you accept returns or exchanges?

Due to hygiene and safety reasons, body jewellery is generally non-returnable and non-exchangeable once opened or used.

However, if:

  • you receive a damaged item

  • incorrect product is delivered

  • item arrives defective

please contact us within 48 hours of delivery with photos and order details.

We’ll help resolve the issue as quickly as possible.

8. How can I track my order?

Once your order is shipped, you will receive:

  • tracking link

  • courier details

  • order updates

You can track your package directly using the provided tracking information.

If you need assistance, feel free to contact our support team.

9. How should I clean my jewellery?

To keep your jewellery looking its best:

  • clean gently with soft cloth

  • avoid harsh chemicals

  • store in dry place

  • keep away from perfumes and sprays

For fresh piercings, always follow proper piercing aftercare instructions.

10. Do you sell jewellery for sensitive skin?

Absolutely. We focus on jewellery designed for:

  • sensitive skin

  • comfortable wear

  • modern piercing styles

  • safe healing experience

Implant Grade Titanium remains our top recommendation for highly sensitive skin.

Need More Help?

If you have additional questions, feel free to contact us anytime.

We’re always happy to help you choose safe, stylish, and comfortable jewellery.

Thank you for shopping with Alison Body Jewels.